F.A.Q.s

Seller Information

Who can join based on their geographical location?

applications from international organisations are open, please register as a vendor.

Why haven’t I had a response to my application?

  • We may not have all the information we need to process your application. Have you:
    • Applied to sell with us by filling our form.
    • Sent images of your products either through your website, a photo sharing website or as attachments to the email you will have received on application?
    • Waited at least 7 days since you sent us your product photography?
    • Ensured that your email spam and junk filters recognise pencilforchange.com as a safe contact so you can receive our email response?
  • Please make sure you have completed all these steps. If you have done all of these, please get in touch so that we can further your application.

Do I need professional images of my products to be accepted?

No. Please bear in mind, however, that we find clear, well lit photography maximises sales for our Partners. In our experience, images of products on mannequins or with black backgrounds do not work as well.

If I fill in the application form to sell online with pncilforchange.com, am I obligated to join?

Not at all; completing the form gives us the opportunity to hear more about your business and to give you the appropriate information about working with us.

Do I have to pay an annual membership renewal fee or listing fees?

No

Can you review my application without photographs of my products?

No, you will need to provide images of the products you would like to sell, either by giving us a website address where your photographs can be found, this can be a link to an online photo sharing application such as instagram, Facebook.

What if I have applied before?

If you have new products or updated photography, please do get back in touch with us. There is no need to fill in the application form again as we will have your details on record.

Delivery Information

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Following are our trusted courier partner:

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

Does PFC ship outside India?

Yes, PFC do ship outside India

How are items packaged?

We package our products in boxes, which are covered in a plastic layer.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging

What is the range of locations to which PFC ships their products?

PFC ships throughout India!

What is the estimated delivery time?

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

  • Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing  products.
  • While we are trying our best to avoid this situation, these products might delay your order.
  • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Are there any shipping charges applicable on my order?

  • We have standard shipping charges for most addresses.
  • A flat Rs.70 charge is applied to all orders below Rs.2500, while there is free shipping for all orders above Rs.2500.

SL – ₹502
SIN – ₹483
MY –  ₹665
USA – ₹968
Rest of Europe – ₹1,907
Canada – ₹1,940
Australia – ₹996
Mauritius – ₹4,897
HK – ₹2,821
China – ₹2,816
Seychelles – ₹4,897
Thailand – ₹3,078
Kazakhstan – ₹4,897
Japan – ₹3,346
New Zealand – ₹1,517
UAE – ₹541
UK – ₹872